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Our fathers’ founding food court.

A recent visit to a popular attraction in northern Virginia revealed an unexpected little food court.Though it looks pretty lifeless from the photo, I don’t think it was struggling; I caught it right before the end of the business day, so things were winding down. Needless to say, this food court boasts plenty of sunlight

Rethinking a restroom from just the right angle.

I have yet to create a special tag or keyword on my blog for my numerous articles on public restrooms. Perhaps I should. Sometimes I feel like a letch for writing about them so much, and yet I know I’m hardly alone having a certain fascination—not only in the interior design, but the engineering for

It’s just our skyline; pardon our dust.

Indianapolis International Airport (IND), the top-ranked airport in the nation for service quality six years in a row, offers an appealingly simple navigation and aesthetic experience that no doubt helps it maintain its high ranking. Navigation-wise, it should be easy: it is neither a large nor particularly busy airport (though big and busy enough to

As the airline industry retracts, keeping the airports busy is anything but child’s play.

In the loosest sense, the major airlines of America have responded to market shifts in much the same way as department stores. Over the last quarter century, both industries have experienced one consolidation after another. Department stores were considerably more abundant; with rare exceptions (Sears and J.C. Penney come to mind), most of the retailers

Sears and Whitehall Mall: the only show in town still can barely pitch a tent.

I can’t feign innocence anymore. It’s getting harder to resist the opportunity to kick a struggling business when it’s already down. And, since it’s one I’ve covered multiple times over the years, it’s safe to say it’s turned into a pathology. But I think we’re all in agreement at this point: Sears is a flailing,

The Bon-Ton goes belly up—and even more malls need medical intervention.

A few days ago, the news of yet another department store’s demise flooded the headlines of business journals across the country. As well it should. For the retail industry, this is an announcement with devastating impact. On the heels of the liquidation of Toys ‘R’ Us, the bankruptcy of the Pennsylvania/Wisconsin-based Bon-Ton Stores, Inc., will

Service station sentimentality: frozen in time without spending a dime.

On a quiet corner in a mostly residential area, a modest little gas station offers a visual time warp to the 1950s.Where are all the digital numbers?   And how much would it cost just to keep those dinosaur gas pumps working in this day and age? Normally, when we encounter a service station with infrastructure

How long before the robots tell us “Thank you, come again”?

In the suburban fringe of Indianapolis, just within the city limits, patrons of a regional supermarket chain encounter this…um, mural?—as they exit the premises.“See you tomorrow.” Clearly it’s a marketing ploy, gently cajoling the visitor into making the grocery trip a daily occurrence. More than anything, though, this sign is a nod to nostalgia, evoking

Unisex restrooms: a truce amidst the eternal battle.

In an era when unisex facilities have escalated into a nationwide debate, it’s comforting to see that one family operation hasn’t forgotten what its like to be a little lighter on its feet.  This sign was quite the novelty when I saw it at a café in southern Mississippi several years ago; since then I think

Our fathers’ founding food court.

A recent visit to a popular attraction in northern Virginia revealed an unexpected little food court.Though it looks pretty lifeless from the photo, I don’t think it was struggling; I caught it right

It’s just our skyline; pardon our dust.

Indianapolis International Airport (IND), the top-ranked airport in the nation for service quality six years in a row, offers an appealingly simple navigation and aesthetic experience that no doubt helps it maintain its

How long before the robots tell us “Thank you, come again”?

In the suburban fringe of Indianapolis, just within the city limits, patrons of a regional supermarket chain encounter this…um, mural?—as they exit the premises.“See you tomorrow.” Clearly it’s a marketing ploy, gently cajoling

Unisex restrooms: a truce amidst the eternal battle.

In an era when unisex facilities have escalated into a nationwide debate, it’s comforting to see that one family operation hasn’t forgotten what its like to be a little lighter on its feet.  This